Q : What sort of the regional code do you apply in Love&Boots?
A : Love&Boots adopts all region code system.
You can play wherever you are such as in Europe or Asia.
Q : What mean NTSC and PAL ?
A : VHS video and television employ 2 different playing systems, either NTSC system or PAL system.
The system employed differs by country. Please check which system is employed in your country.
If you are not sure, ask your home appliance maker, appliance shop or TV-station.
Video deck and TV set workable by both systems are available.
Q : The movies have titles in English ?
A : The movies use Japanese narration without titles in English.
However, the stories are so composed that they could be followed without knowledge of language.
Q : How about the appearance of the package to receive ?
It is not convenient if the content of package is apparent to the family and postmen.
A : See these photos showing our packages.
Package containing 1 video Package containing more than
2 videos		 Package containing more than
2 videos (EMS)
Q : How about the package superscription?
A : It is superscribed as ' software '.
Besides, it is mentioned as 'product sample' for the customs declaration.
Also it may be possible for us to ship in your preferable style if you mention it in the comment space of the order form.
Q : How long does it take to receive them ?
Q : Approximatively how much the shipment costs ?
A : See the table given below :
 
Shipping method International ordinary
postal mail		 International air mail EMS international
speed mail
Time necessary for delivery about 2 weeks about 1week-10 days about 2-5 days
Registered
( Optional )		 - o o - o o o
Insured
( Optional )		 - - o - - o o
Total shipment charges
( US$ )		 9 14 22 27 32 40 39
--- Optional ---
+ Registered mail ( + US$5 ) Mail to be controlled by bar-code and protected against missing
+ Insured mail ( + US$8 ) Indemnified up to US$180 in case of missing
.
Q : How much does it cost for the customs clearance?
A : The tax rate is different by country.
In most cases in most countries, a package invoiced less than US$100 or than US$300 is tax exempted.
As our package is invoiced at US$30 for the shipment, it is exempted from the customs tax in most countries.
Q : Is there no risk of confiscation at the customs ?
A : Our filmed images are not against any law.
Till now, our packages have never been confiscated nor sent back. Please feel easy.
Q : Name the countries where your packages have reached without problem.
A : Germany, France, Italy, Switzerland, UK, USA, Netherlands, Ireland, Sweden,
Poland, Portugal, Taiwan, Hong Kong, Korea, China, Singapores, Thailand, Greece, Denmark,
Mexico, Norway, Slovenia, Spain, Israel, Austria, Australia, Belgium, Canada, and others.
In the above countries, our packages have been received without problem.
If only your address is written correct, the safe arrival of packages is ensured.


Red coloured countries show the countries  where orders came from
and our packages were received without problem.
Q : FedEx can be employed ?
A : We employ postal services only.
Our shipment does not employ private services.
Q : What is your bank account number for the bank transfer ?
Q : How about posting the cash ?
Q : Credit card is not available.
A : Our website accepts credit card payment only.
For the credit card confirmation, 40 bit code security signal is used to keep you feel easy.
Q : Your films are sold in my country ?
A : All of our LOVE&BOOTS videos are shipped from Japan. They are not sold in any other country.
Q : Credit card is not confirmed.
A : Look into the following points again :
-If it uses free-mail addresses such as 'Yahoo', 'Hotmail', etc. That are not effective.
-Your@telephone number is provided with country code number ?
-Your credit card is in force ?
Q : Double cliccked by mistake. Order confirmation mail came twice.
A : When the double order is evident, we will have one of them annuled. Please rest assured.
Q: How about DVD ?
A : Some of our movies are for VHS and the others for DVD.
See the table given below.
  Love&Boots
Vol.1 - 9		 Love&Boots
Vol.10-13		 Love&Heel
Vol.1 - 2		 Love&Heel
Vol.3		 Love&Small
Vol.1 - 2		 LB Angels
Vol.1 - 3
VHS o - o - o -
DVD - o - o - o
Q : How about VCD ?
A : VCD is not available.